Get misting system tips, planning help, and occasional special offers sent to your inbox.
At Halo Misting Systems, we engineer commercial-grade outdoor climate solutions designed to last a lifetime. We understand that investing in a high-pressure 1,000 PSI system is a significant commitment to your home's outdoor comfort. To maintain our ability to deliver industrial luxury hardware directly to homeowners at DIY pricing tiers, we operate on a transparent, data-aligned return policy that balances customer assurance with operational sustainability.
You have 30 calendar days from the verified date of carrier delivery to request a return or report an issue with your system. Requests submitted after this 30-day window does not qualify for return processing, refunds, or exchanges outside of standard warranty claims.
To protect our logistics pipeline while guaranteeing an exceptional customer experience, we separate returns into two distinct categories based on the root cause of the return.
If any component of your system arrives damaged, or features a manufacturing defect, Halo handles the financial and logistical responsibility.
Shipping Costs: Halo will issue a prepaid return shipping label via our primary carrier (UPS).
Resolution Options: You may opt for a 100% full refund to your original payment method or a rapid replacement of the defective hardware.
Condition: Items must be returned with all original components, fittings, and documentation included in the initial shipment.
If you choose to return your system due to a change of mind, layout miscalculation, or any reason outside of a mechanical product defect, the transaction is subject to our specialized return structure:
Return Shipping Fees: The buyer assumes full responsibility for arranging and paying for return freight or ground shipping. Due to the industrial mass of our commercial pump blocks and steel lines, average kit shipments weigh approximately 42 lbs—please factor in carrier costs before initiating your return.
Unopened Items: If the security seals are intact and the kit is completely unopened in its original shipping box, you will receive a full refund of the product purchase price minus any original merchant fees and outbound shipping fees.
Opened or Installed Items (15% Restocking Fee): If the kit has been unboxed, pieces handled, or installation attempted, the items require rigorous physical auditing and electrical testing before they can be reintegrated into our warehouse inventory. Consequently, a standard 15% restocking fee will be automatically deducted from your final refund in addition to merchant and outbound shipping fees.
Do not ship hardware back to our fulfillment center without prior authorization. Unscheduled shipments will be rejected at the loading dock and returned to sender at your expense.
Submit a Request: Contact our support team at support@halomistingsystems.com with your original Order Number and details on the nature of your request.
Provide Photographic Documentation: For Category A (Defect) claims, you must attach a clear photo or a short smartphone video illustrating the component issue or shipping damage.
Secure Package Preparation: Securely repack all items into their original structural boxes. If returning via Category B, we highly recommend using an insured, trackable service like UPS Ground. Halo is not responsible for hardware that is lost or structurally damaged during return transit.
Audit & Processing Window: Once the return package clears physical inspection at our facility, refunds are processed within 5–7 business days back to your original payment node.
